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Customer Service Hours (07:00 AM - 09:00 PM)
Frequently Asked Questions

Frequently Asked Questions

Experience is possible for wheelchair users and people with mild disabilities, **BUT** please write to us in advance **BEFORE** purchasing your seat with a detailed explanation on your condition for our safety officer to evaluate and advise accordingly.
Dinner in the Sky table can sit a maximum of 22 people per session. Some sessions are run with 2 tables.
The dining experience in the sky will take approximately 90 minutes as follow, 15 minutes for belting guests, 60 minutes for flight duration and 15 minutes for unbelting guests. Guests are to register at the Lounge tent at least 30 minutes before the time of the session. Failure to reach on time will deem your admission as forfeited with no refunds given.
The organizers has the rights to delay the experience/ flight of the table (at the organizers’ discretion but with a maximum delay of 90miniutes) to wait for the rain to stop. If the rain still does not stop during or after this time, the dinner experience will be Cancelled or reschedule and refund policy will be as follow For people who have weather insurance: A full refund will apply to their credit/debit card within maximum of 21 days. For people who doesn’t have weather insurance: A voucher with the same value will be issued to be used at the current event duration.
All guests are recommended to use the restroom prior to taking their seats. However if there is an emergency and you need to use the restroom during your flight, the platform table will be lowered , but you will not be able to continue the flight session.
Yes it is. All concepts are designed according to German norm DIN 4112. The table is built in Belgium and all drawings, calculations and simulations are tested by TÜV Rhineland. A global provider of technical, safety, and certification services. This obsession for safety is probably one of the reasons why the experience is now operated in more than 50 countries and got the official authorizations from some of the toughest countries in the world. Thousands of Dinner in the Sky experience has taken place since its launch in May 2006. Dinner In The Sky UAE is also operated under the guidelines of the Department of Occupational Safety & Health and civil defense in UAE.
The table can go up to a maximum of 45-50 meters. However, the actual height of the table during the experience it is at the organizer’s discretion, based on wind conditions.
Kindly note that once a seat purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizer themselves, for reasons such as bad weather etc. The table will take off as per schedule.
Seats purchased cannot be transferable to another person. Consideration for transfer will however be given if you can provide evidence of double purchase. A written request to transfer will have to be submitted to the organizer via email: reservations@dinnerinthesky.ae at least 24 hours before the affected session. The organizer will evaluate the request and reserves the right to make all final decisions on this.
The experience will only be cancelled if there are major occurrences such as natural disasters, bad weather, etc. In such cases, a full refund on the credit/debit card for people who purchased the weather insurance and a voucher with the same value will be issued to the people who did not purchase the weather insurance to be used in UAE within the current event duration.
Once you reach on your time (15 minutes prior the session) there will be a waiting lounge with a welcoming drinks waiting for you, the customers will be signing a at the reception, and will have a safety briefing prior the session.
Yes, they can if they meet the minimum requirements as follow, Minimum height of 110cm. Shall be accompanied by an adult. Can follow the general guidelines mentioned in the terms and conditions. Do not disturb any other guests
Dinner in the sky UAE is a non- smoking event for safety reasons.
Dinner in the sky is a breathtaking life experience, your clothing at that time should be at the least you worry about. As a result, you should get dressed comfortably and warm during cold & breezy nights, while you could think of avoiding skirts, Abaya and open shoes.
We have a standard menu with different options for the main course. , However you can only change the menu if you book is for large groups ( Minimum 22 guests).
We strictly prohibit outside food or drinks to be brought into the event area.